The view of the consistent coordination of business and IT is both the vision and the real value of IT Service Management. As the central framework, the "Service Strategy" remains as an orientation aid and places the importance of the business alignment in the foreground during all phases of the Service life cycle.

The Service Design offers support in the creation and maintenance of the IT Service Management processes, directives, architectures and documentation for the design of appropriate and innovative IT infrastructure services. With these solutions and processes, the current business requirements, as well as those to be agreed in the future, should be able to be fulfilled.

The "Service Transition" gives instructions for the migration of IT services into the business environment. The focus here lies on the expanded and long-term Change Management role and the standardised Release practices. Risks, the production of utilities, secure delivery and the guarantee of a stable operation are taken into account.

The "Service Operation" focuses on the delivery and control process activities for the daily safeguarding of the required stability of IT services. The Service Delivery and Service Support processes already met in ITIL Version 2.

Earlier we pointed out the importance of continuous improvement. On the one hand, it is necessary for the Service Provider to deliver consistent, repeatable process activities to safeguard the service quality. On the other hand, however, the continuous search for improvements as part of the promised service quality is also important. This deals with the process elements necessary for the identification and implementation of service improvements, up to and including service deactivation.